Sales company :
Tsushima Metal Works
4-13-12, Mitejima, Nishiyodogawa-ku, Osaka-shi, Osaka, 555-0012, JAPAN
Phone number :
*Since the line may often be busy, please contact us via the inquiry form on our website if you are in a hurry.
Email address :
Sales price :
Please refer to each product page.
Payment method :
Various credit cards (VISA, Master, AMEX, JCB cards can be used), Shop Pay, Apple Pay, Google Pay
Necessary charges other than the product price :
Shipping fee for overseas shipping. (Free shipping in Japan)
Shipping fee for returns. (Only for non-defective products) Delivery time: Shipped within 3 business days from the date of order.
Non-defective product return policy :
In the case of a return due to customer's preference such as color, shape, image difference, etc., please contact us by e-mail or inquiry form within 7 days after the product arrives. (Outlet products cannot be returned.)
We will either exchange the product or refund the money.
All items are limited to unused and unopened non-defective products.
The customer will be responsible for the shipping cost.
Please note that, since our products are individually hand-made, each one may be different from each other, such as cutting patterns and uneven coloring of the surface.
Defective item return special agreement :
Please return it to us by cash on delivery.
After confirming the return, we will ship a non-defective product with the shipping fee prepaid by us, otherwise we will refund the payment.
As with the return of non-defective products, please contact us by e-mail or inquiry form within 7 days after the product arrives.
Return deadline and return shipping fee for non-defective products :
Within 7 days from arrival of product, return shipping fee paid by customer.
Return deadline and return shipping fee for defective product :
Within 7 days from arrival of product, return shipping fee paid by us.
Please contact us via our inquiry form or email.